39 Higgins st Condellpark, Bankstown NSW
Booking on Call: +61 424 888 959
Ozstream Plumbing PTY Ltd (“we”, “our”, “us”) values your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). By using our website at https://ozstreamplumbing.com.au, or engaging with our services, you agree to the terms set out in this policy.
We collect personal information that is necessary to provide our plumbing services and conduct our business effectively. The types of personal information we may collect include your full name, contact details such as your phone number, email address, and residential or business address. We may also collect information about the plumbing services you request, your payment details, and any communication or feedback you provide to us.
Information is typically collected when you make an enquiry, request a quote, book a service, interact with us via email or phone, or complete forms through our website. Additionally, we may collect certain technical data such as your IP address, browser type, and details about your interaction with our website through the use of cookies and analytical tools.
We collect and use your personal information primarily to provide and improve our plumbing services. This includes responding to your enquiries, managing bookings, issuing invoices, processing payments, and delivering customer support. Personal information may also be used for administrative purposes, such as record-keeping and complying with legal obligations.
With your consent, we may use your contact details to send you service updates, promotional material, or reminders relevant to your past or upcoming appointments. If at any time you wish to opt out of receiving such communications, you can let us know and we will update your preferences accordingly.
We may disclose your personal information to third-party service providers who assist us in operating our business and providing services to you. These providers may include payment processors, IT service providers, web hosting companies, marketing support, and legal or accounting advisors. All third parties are required to treat your personal information with confidentiality and only use it for the purposes for which it was provided.
In some cases, we may also disclose your information if required to do so by law, such as to government agencies or regulatory authorities. We do not sell or rent your personal information to third parties under any circumstances.
We take reasonable and appropriate steps to protect your personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure. This includes implementing physical safeguards, secure databases, and digital protections such as encryption and firewalls. Access to personal data is restricted to authorised personnel who require it for legitimate business purposes.
Despite our best efforts, no method of data transmission over the internet is entirely secure. As such, we cannot guarantee the absolute security of your personal information and encourage you to take steps to protect your own data when communicating online.
You have the right to access the personal information we hold about you and to request corrections if the information is inaccurate, outdated, or incomplete. If you wish to access or update your information, please contact us using the details provided below. We will take reasonable steps to verify your identity before making changes and will respond to your request within a reasonable timeframe.
When you visit our website, we may use cookies and similar technologies to collect information about your browsing behaviour. Cookies help us understand how visitors use our site, allowing us to improve its performance and user experience. Data collected may include your IP address, the pages you visited, how long you spent on the site, and the type of device or browser you used.
We may also use tools such as Google Analytics, which store information on servers outside of Australia. You can choose to disable cookies through your browser settings, though doing so may affect certain features or functionality of the site.
Our website may contain links to external websites that are not operated by us. We are not responsible for the privacy practices or content of third-party sites. We encourage you to review the privacy policies of any external sites you visit before providing them with your personal information.
We may update this Privacy Policy from time to time to reflect changes in our business practices or legal obligations. The most current version of the policy will always be available on our website. By continuing to use our services after changes are made, you acknowledge and accept the updated terms.
If you have any questions about this Privacy Policy, wish to access or update your personal information, or would like to make a complaint about how your data has been handled, please contact us using the details below:
Ozstream Plumbing PTY Ltd
📍 39 Higgins Street, Condell Park, Bankstown NSW, Australia
📞 Phone: +61 424 888 959
📧 Email: ozstreamplumbing@outlook.com
🌐 Website: https://ozstreamplumbing.com.au
We take privacy concerns seriously and will respond to your enquiry as quickly as possible. If you are not satisfied with our response, you may refer your complaint to the Office of the Australian Information Commissioner (OAIC) by visiting www.oaic.gov.au.